The cable could be hidden within, or behind, furniture. . Ethernet sockets suddenly stopped working (wifi working) in Networking and WiFi 3 hours ago; Address exists, but not listed in QuickStart, set up and connections 7 hours ago; no virgin media wall socket in QuickStart, set up and connections yesterday; Re: Move Virgin wall socket in QuickStart, set up and connections yesterdayI have broadband kit arriving on the 29th Dec, but no Virgin socket. 0 Kudos. We have tried plugging it into the only box we found it would fit but no luck. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal realised there is no wall socket just an open reach one and one next to this one but the VM cable does not fit it either. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed; Highlight this message; Print this message;. How do I book an engineer to come out - 5345632. Cihank617. The port of wall socket - 5152519. just moved in, can see the brown cable coming in from outside but there's no VM socket or Virgin. Now none of my internal phone sockets. If an engineer is offered - accept that. The cable going in will be a double. Tried looking but can't see a way to book an engineer for this? Thanks. 388. 4 weeks ago. . • Check the connection is tightly connected, it will make a 'click' noise. 13. Regards. Hoping someone can help me with a pre-installation question. 0 Kudos Reply. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Manage Your Account. So you can either unscrew this one & push on the connector provided in the Quick Start pack. . Two virgin media wall sockets, only one required in QuickStart,. Home Phone. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. My Virgin Media App. - 5250024Trace any cables coming out of it and check the ends of them. Hi all, when I signed up for Virgin Media, it said the service was available at my house. It has two outputs on the left of the wall box. We all know and love the internet and TV services that can enter our homes through entry points. Been on a call for more than 1 hour with - 5149211No Virgin media wall socket on 19-08-2022 08:54. Virgin Phone Switchover. Router Plugin Port. TV box - 15 mins. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. Re: My house wall socket that cannot fit to VM hub. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I’m wanting to connect my modem to the quadplex if possible, rather than to the VM socket, therefore allowing me. Just joined Options. Hi there @harpreetsingh21. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Options. Don’t plug the power cable into a plug socket yet. However, after receiving my package I realised that the actual wall socket (shown in all the install guides) was put on the first floor. Any advise? Sometimes there is no wall box, just a trailing cable. Account - Cable. Networking and WiFi. I have only got one rectangular shaped white socket. We have the quickstart pack but sadly cannot get broadband set up and working. However, I do not have any of the specified wall sockets available. 5. Account - Mobile. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. No virgin media wall socket. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. My Virgin Media App. Getting Connected with Virgin Media is easy when you have a wall socket. 0800 052 1734-----Deadwood1. Options. Phone. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. TV & FM Radio Sockets. From there it is going into the white distribution amplifier. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Getting Connected with Virgin Media is easy when you have a wall socket. Browse Virgin Media Virgin Media Community. ago Sometimes you will get a random cable sticking out of a wall with no isolator. . in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. A Virgin Media wall socket is simply a point of entry into your home. indd 3 09/03/2016 12:48We would like to show you a description here but the site won’t allow us. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. We would like to show you a description here but the site won’t allow us. There is no fibre socket in this house. Controlling your TV. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). No virgin media wall socket in QuickStart, set up and connections Saturday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; How to connect to fibre optic wifi ? in QuickStart, set up. Thank you so much for your post to our community forums, and welcome to the team it's great to have you here. Wall socket. you take control of your Virgin Media life. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. It is surface clipped usually. I don't work for Virgin Media. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Get the Hub ready by connecting the wires. I'm currently renovating my living room, including the electrics. I have received my quick start-up kit. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Re: No Virgin media wall socket. So the technician will install a coaxial outlet where you want the modem. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hi there, I have just moved into a new rental property and I was told the previous tenants were using Virgin Media broadband. Security matters. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I would like to understand the cabling between the outside wall entry point and the internal virgin kit. Get the Hub ready by connecting the wires. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. (My photo is too big for - 5104888. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. Stay. I have had my telephone disconnected from my socket for quite a while as we were getting constant scam calls. Tudor. That is the correct fitting, it should push on unless its too loose inside the large housing. Called 0800 052 1734 as well as 0800 953 9500. 19 minutes ago. Best Regards, Elif. Account - Mobile. No wall socket to connect. The box does however have a hole in the bottom, through which i could see some. Please help. Account - Cable. Plug into the Hub. But I have no Virgin Media Wall socket in my house. #2. Incidentally the phone socket is redundant if not in use and can be safely removed. log into hub3 - 192. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Turn on and start the Box. I received a box to quick start with VM but there is no wall socket in my flat. Virgin Phone Switchover. on 29-01-2022 10:55. I have also checked outside and there is no box either on my property or on my boundary wall. Switched On Families. What to expect with broadband. We recently received our router and cables. signed up and was given the option of self installation. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. We'd love to assist with this, I will send you a PM here soon so we can look into what's. Just a open reach socket. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Please help. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The cable in the second picture is the one you need to connect too. I have 2 black sky looking cables but that is it. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. . Cihank617. Account - Cable. No photo attached. Placed an order and the lady said we were eligible for quick start self installation. Get more from your Virgin Media setup. If you require an alternative format bill, such as braille or audio, you will not be charged. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. No Virgin Media wall socket on 16-10-2022 18:45. There is no fibre socket in this house. Don’t plug the power cable into a plug socket yet. Kindly help me with a manned installation. Security. He was going door to door. QuickStart, set up and connections. 1 [or 192. Best Add a Comment Throwaway-teemo • 2 yr. An Ethernet cable – The. If you're still. The "two cables" sound very like a Sky dish install. 19K; 36; 98; Sofia_B. Quickstart is the quickest and easiest way to setup our services. Stream from Virgin Media. 32K. 01-02-2023 10:59 - edited 01-02-2023 11:00. Once connected it directly to a hub, a little bit loose, but then interne. Hi there @vmcusto1, welcome to our forum and thanks for your post. Virgin Media; My Virgin Media;. Security matters. I've looked for an external box but cannot. . How about using a 10m RJ11 to RJ11 telephone cable. Virgin Media. by harpreetsingh21 •. To be able to receive an E-bill, you need to provide us with a valid e-mail address. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Stream from Virgin Media. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in Networking and WiFi 10 hours ago No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . The box and cables may have been removed by the previous occupiers. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Just joined. called the delivery team and they managed to book a technician for me. how can we go about changing our self install to. The cable could be hidden within, or behind, furniture. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. We would like to show you a description here but the site won’t allow us. virgin media internal wall box. . com email address to different Virgin account. on 14-10-2022 10:22. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Up to 3 WiFi Pods if needed. Mobile Your Account. Re: No Virgin Media wall socket on 19-10-2022 08:24 Hey Juanr, thank you for reaching out and a warm welcome to the community I am sorry to see you haven't got a wall socket install. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Also tried the Ethernet, not. The new cables from your Quick Start kit will be push fit. Just joined. I have just switched to Virgin on the Ultimate Volt bundle and have everything working EXCEPT my VoIP phones. Sometimes there is no wall box, just a trailing cable. I've looked everywhere for a Virgin Wall Socket and don't seem - 5200108If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 😁 I tried Virgin Customer Services with this but they werent able to answer. Also available from the likes of Screwfix, Homebase, Toolstation etc. The answer is yes. The box and cables may have been removed by the previous occupiers. we do not have one and we live in a block of flats - 4904330We would like to show you a description here but the site won’t allow us. Could I get someone to come - 5400021. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Hi, Same problem here. Virgin Media; My Virgin Media; Shop;. on 14-09-2022 12:00. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. However, I do not have any of the specified wall sockets available. No virgin media wall socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 0 Kudos. This wasn't clear when I signed up and I'm struggling to find out how to log this issue. Jack14102. Hello, my isolator cable does not fit into the virgin media wall socket. Browse Virgin Media Virgin Media Community. Sorry to hear you don't have a VM wall socket. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Ashleigh_C. I'm at the stage where I need to plug the -. Browse If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Plug into the Virgin Media wall socket. How long will the QuickStart installation take me? WiFi Hub - 30 mins. 3 Kudos Reply. If you can get Quickstart, you can choose one of two delivery options. Options. VM BB TV Landline. I can only find the TV socket. to your Virgin Media socket. com Sometimes there is no wall box, just a trailing cable. Account - Mobile. No VM wall socket !!!!! in QuickStart, set up and connections yesterday; No cable installed after ordering self install package in QuickStart, set up and connections Sunday; HDU-200 cable from wall? in QuickStart, set up and connections Sunday; Virgin Media want to replace cable to house in QuickStart, set up and connections SundayThe total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. I am so sorry to hear that you seem to be missing a wall socket in the home. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayThere should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Switched On Families. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. I also have this other dual cable going to the Smart Hub. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. VM will usually only supply a Quickstart to a property that had VM previously. Further exclusions & legal stuff apply. 9. No wall socket to connect. Browse. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Connect the Hub’s power cable with the blue tab. I recently got Virgin broadband installed. Hi, I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. @Soroosh1 wrote: Hi, I just received my hub. Thank you for your post and welcome to the community. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. 84K; Tudor. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Telewest Cable Wall Sockets. Thank you for the tel no. I have tried to contact vm but I don’t have a landline number so they w. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. . . But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. It may be quicker to ring customer service 150 on a vm landline or ring 0345 454 1111 and admin may not pick this up until Monday and the longer you wait the qs man install dates will get booked up. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to. Hi we have bouhgt a quick start kit but there isnt any suitable wall socket how can we schedule a technician for our problem please help we have just moved in and we have been waiting for a week at first they told. Solved: I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. - 5156068. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. I ordered self-install kit just to find out there is no Virgin socket in my new property. Stay safe online. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. just moved in, can see the brown cable coming in from outside but there's no VM. Solved: we were not told we would need a Virgin media specific wall socket. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. No TV. Package arrive today and realized I don't have a VM wall socket to. It’s telling me to plug in the white cable to a wall socket but I don’t think I have one which will work. Options. The cable could be hidden within, or behind, furniture. 194. on 14-09-2022 12:00. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. 4 weeks ago. If you're happy for us to get this booked. 168. Various cable mediums are used in modern systems to transmit data. Do I need Virgin to move the socket, or can I, or an electrician do it? So, I want to reposition my TV and set-top box, and don't want to run an extension cable. The Openreach sockets do not work for Virgin Media. You’ll know it’s ready when the white power light at the front of the Hub is on. Switched On. In response to Jonny-M. 3 5 comments Best Add a Comment LayerTough • 1 yr. Kath_F. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Hi all, I move in to a new place today and was told quick start would be fine but I do not have the wall box. I'm a Very Insightful Person, I'm here to share knowledge. If your not a virgin media customer then nothing. @robbo321 wrote:. Can anyone please help me. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. on 21-02-2023 17:48. Options. Please help. Buy Multimedia Sockets at Screwfix. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this. Screwless Faceplate. on 20-08-2022 22:47. I was under the impression that because virgin checked we could get it in our flat we would have the plug already but it appears not - how do we get a wall socket for broadband and how do I speak to a human instead of going through multiple security checks online and on phone to not be able to get an answer!!!I've received my hub but don't have a wall socket. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. 0 Kudos. No internet, unfortunately. . Plug the cables into the hub. Sometimes there is no wall box, just a trailing cable. So, a 50 minute broadband, TV and phone. Follow these steps to install your virgin Media Broadband, TV and Phone service. No Wall Socket. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. In a lot of flats there is not a VM white wall box, sometimes just a coax wire coming out of the wall or a multi unit outlet. I can only find the TV socket. Account - Cable. Check outside for the omnibox (brown or grey) and trace the cables to the inside. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. Tudor. QuickStart, set up and connections. Thanks! Regards, BilalWe've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Having re-plugged my phone into the wall socket there is still no dial tone but the phone still works!No virgin wall socket in my house. I'm very sorry to hear about the non wall socket. 150 from a. We do not have an internal VM box to plug the round ended cable into. Some properties do not have a wall socket, only a cable. Options. Options. Account - Mobile. Hello Virgin Media, we moved into a new house. Welcome to Virgin Media’s help and support page. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. No Virgin Media wall socket Go to solution. Re: No VM wall socket / wall socket damage. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Hi, I recently moved to this house and placed an order for VM broadband which I received today. This video will show you how to install a Virgin Media extension cable. can someone book an engineer for me asap? thanks [MOD EDIT: Subject title changed for clarity] a week ago | Posted in Home Phone. Virgin Media Quickstart set up. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Being connected to the internet is one of the most important modern essentials in 20. Account - Mobile. 01-02-2023 10:59 - edited 01-02-2023 11:00. 0.